#1 Cochran Kia Gets Top Score Nationwide for Excellence
Pittsburgh, PA, November 26, 2010 - #1 Cochran, Western Pennsylvania’s leading automotive retailer, announced that it received the top score nationwide in the 2010 Kia Dealer Excellence Program (K-DEP). The #1 Cochran Kia team received the coveted K-DEP award on November 19th in recognition of this outstanding achievement.
“#1 Cochran Kia tied for first place in the country with an unbelievable score of 995 out of 1,000 possible points. This reflects the exceptional job being done every day by the dealership’s sales and service teams,” said James Bigi, Kia district sales manager.
Designed to enhance Kia’s global dealer operations, K-DEP recognizes the highest levels of dealer achievement and initiatives. According to Mr. Bigi, third-party K-DEP inspectors evaluate the daily sales and service operations at every Kia dealership throughout the country. Dealers are rated in areas ranging from customer satisfaction and follow-up to staffing, internet processes, market share, and even the comfort of customer waiting areas.
“#1 Cochran Kia is the best of the best,” commented Mr. Bigi. “We look forward to a repeat performance from them next year.”
Established in 2005, #1 Cochran Kia relocated to a new, state-of-the-art showroom and service facility on the company’s Robinson Township campus in the spring of 2009. Since that time, #1 Cochran has become Pennsylvania’s fastest growing Kia dealership.
“This award is a clear testament to the dedication and commitment of our team members, who go out of their way every single day to delight our customers,” said Rob Cochran, president and CEO of #1 Cochran. “I congratulate our team and assure our customers that we will continue to set the standard in Kia customer care.”
About #1 Cochran
#1 Cochran is the leading automotive retailer in Western Pennsylvania and one of the top private dealer groups in the nation. Founded in 1965 as a single-point Pontiac dealership, the company today operates fourteen new-vehicle franchises at ten showrooms throughout Monroeville, South Hills and Robinson Township. Through its various sales, service and collision repair operations, #1 Cochran employs more than 500 team members. More information is available at www.cochran.com.